FAQs

1. What are the Jiyu Botanic Pads?
The Jiyu Botanic Pads are premium skincare pads designed to gently exfoliate, hydrate, and refresh your skin in one step. Each pad is soft, cushion like, and crafted to deliver a spa like experience from home.

2. How do I use them?
Simply swipe a pad across your cleansed face, neck, and décolletage. They can be used in the morning to prep your skin or at night to refresh and restore after cleansing. Follow up with your favorite moisturizer or serum.

3. Are they suitable for all skin types?
Yes. The Jiyu Botanic Pads are designed for all skin types, including sensitive skin. Their soft texture and balanced formula avoid the irritation and dryness common with harsher toner pads.

4. What makes these pads different from other toner pads?
Unlike ordinary pads that can feel rough, dry your skin, or lose effectiveness quickly, Jiyu delivers a unique blend of hydration, gentle exfoliation, and softness in one. They’re designed to make skincare both effective and luxurious.

5. Can I use them every day?
Absolutely. The pads are gentle enough for daily use, morning and night, so you can enjoy consistently refreshed, balanced, and radiant skin.

6. How long does one jar last?
Each jar contains 100 pads. When used twice daily, that’s more than three months of effortless skincare.

7. Do the pads have any side effects?
No. The Jiyu Botanic Pads are safe for everyday use. If you have extremely sensitive skin, we recommend patch testing before daily use.

8. Are they cruelty-free and ethically made?
Yes. Our pads are cruelty-free, thoughtfully produced, and designed with quality and responsibility in mind.

9. How should I store them?
Keep your jar tightly sealed in a cool, dry place away from direct sunlight. This helps preserve the freshness and effectiveness of the pads.

10. Do you offer refunds or exchanges?
Yes, we offer a 30-day satisfaction guarantee. If you’re not fully happy with your purchase, contact us at ( trendora.branded@gmail.com ) for return or exchange support.

11. Do you ship internationally?
Yes, we currently ship to the United States, Canada, Australia, and the United Kingdom. Please check our Shipping Policy page for full details.

12. Who can I contact for support?
Our customer service team is always happy to help with product questions, shipping, or order support. Contact us at ( trendora.branded@gmail.com )